Help
Frequently Asked Questions
Please read below for answers to your frequently asked questions regarding the TRICARE® Manuals Website.
If you have questions about the TRICARE Healthcare Program, please visit https://tricare.mil/ContactUs/.
Viewing the TRICARE Manuals
Q:
Can I use any web browser to view the TRICARE Manuals?
A:
In 2018, the TRICARE Manuals were published in HTML format and therefore no special software is required to view them. To view older manuals, you will need a browser that can display PDF files on your computer.
Q:
I can see the table of contents for the Policy Manual but I can’t see any of the sections for the Policy Manual? How do I see the individual sections of the Policy Manual?
A:
There are links in the table of contents that will take you to a chapter table of contents. You can tell where the “hot spot” for the link is by moving your cursor over the entry that contains the chapter number and title (or section number and title)
that you are interested in. When your cursor moves over the “hot spot” for the entry, it will change to a “finger” cursor. Sometimes the ENTIRE entry is not a “hot spot”. If an entry in a table of contents does not appear to have a “hot spot”, move
your cursor slowly from the beginning to the end of the entry. At least one portion of the entry will have a “hot spot”. A table of contents entry may not be covered completely with a “hot spot” if part of the entry is a different color (usually
indicating a change to the entry). The “hot spot” is usually to the left of the first “color change” in the entry.
Q:
I can see the table of contents for a manual, but when I click on a chapter title in the table of contents, I get an error. Can you tell me how to fix this?
A:
This is most likely caused by an incorrect configuration of Adobe Acrobat on your computer. Adobe Acrobat can display TRICARE Manuals files within your internet browser or it can start up Adobe Acrobat and display the file in Adobe Acrobat (outside of
your internet browser). This is a subtle distinction, but the TRICARE Manuals web site has been design to work by displaying the TRICARE Manuals within your internet browser window, not outside of it. The links within the TRICARE Manuals will only
work correctly if the TRICARE Manuals are displayed WITHIN your internet browser using Adobe Acrobat. Many browsers provide PDF viewer plugins that do not support links within PDF files when viewing within the browser.
Step by Step:
- In the main menu at the top of the page there is a button titled: "Manuals by Date", click on it and you will be taken to the View Manuals by Date page.
- At the top of the page type in 01/01/2006 (or select it from the "Calendar" icon). Click "Update".
- You will then see a list of TRICARE Manuals that were in effect on January 1, 2006.
- You can expand the manual by clicking on the arrow sign to the left of the title.
- You can then access the TRICARE Manual with the links provided as they were published on January 1, 2006.
Q:
I see multiple sets of the TRICARE Program Manuals, why is that?
A:
The Defense Health Agency contracts with managed care contractors to provide health care services. The TRICARE Manuals are part of the contracts between the government and the contractors. From time to time the government must issue new contracts.
When these new contracts are issued a new set of TRICARE Manuals is normally issued.
Q:
What does the red text signify within the TRICARE Manuals?
A:
The red text in the TRICARE Manuals is used to indicate modifications and the blue is to identify links located in the text. You can view a detailed description of color usage by going to the "View | Color Legend" link for any TRICARE Manual.
Searching the TRICARE Manuals
Questions and answers about searching the TRICARE Manuals online on this web site
Q:
How do I search in a single manual?
A:
The simplest method for searching a single TRICARE Manual is to go to the page for that manual. Look for the "Search" section midway down the page where you can then type in the word or phrase you wish to search for.
Q:
How do I search a specific chapter in a single manual?
A:
To search within a single chapter in a single TRICARE Manual, go to the page for that manual. Midway down the page is the section marked "Search" where you can select the chapter you wish to search from the drop-down box, then type the word or phrase you with to locate in the search box and click the "Search" button.
Q:
Can I search across multiple manuals?
A:
Yes you can search multiple manuals with a single search. You need to start at the Search page (Search tab at the top of the page). That will take you to the page you see below.
You can then fill out your search criteria and then select any manual by checking the box to the left.
Q:
I just preformed a search and it returned 1,600 results. How can I narrow my results?
A:
The left side of the search results page provides two simple ways to narrow down your search:
- Perform an additional search within your current search by using the "search within results" option.
- Change which TRICARE Manuals appear in the search results by using the "Selected Manuals" list on the left to remove a manual from the results or to limit the results to a single manual.
Downloading the TRICARE Manuals
Notification of Changes to the TRICARE Manuals
Other Questions
Other questions and answers about the TRICARE Manuals online web site
Q:
What do TR15, TP15, TS15, and TO15 mean? I see these used several places on the TRICARE Manuals web site.
A:
These are identifiers that we use to identify each TRICARE Manual on the TRICARE Manual web site. The following is the current list of identifiers used:
- TOT5 - TRICARE Operations Manual 6010.62-M, April 2021
- TPT5 - TRICARE Policy Manual 6010.63-M, April 2021
- TRT5 - TRICARE Reimbursement Manual 6010.64-M, April 2021
- TST5 - TRICARE Systems Manual 7950.4-M, April 2021
- TO15 - TRICARE Operations Manual 6010.59-M, April 2015
- TP15 - TRICARE Policy Manual 6010.60-M, April 2015
- TR15 - TRICARE Reimbursement Manual 6010.61-M, April 2015
- TS15 - TRICARE Systems Manual 7950.3-M, April 2015
- FR16 - 32 CFR 199 (DHA Version), December 2016
- WC17 - DoD Women, Infants, and Children (WIC) Overseas Program Policy Manual, July 2017
- DC17 - Duplicate Claims System (DCS) User Guide, June 2017
- MD09 - 10 USC 55 (DHA Version), January 2007
Further Help
If you have a question related to computer issues with the TRICARE® Manuals website and could not find the answer you are looking for above, please email your question to the following address
and we will do our best to assist you:
dha.buckley.j-3.mbx.tricare-manuals-web-site-support@health.mil
NOTICE
Please help us protect your privacy. Do not submit ID numbers, addresses (other than e-mail), or other personally identifying information when submitting a support question.
Our standard supported configuration is Microsoft Windows®, Google Chrome® or Microsoft Edge®, and the Adobe Acrobat Products. We encourage you to upgrade these products regularly.