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TRICARE Operations Manual 6010.62-M, April 2021
Supplemental Health Care Program (SHCP)
Chapter 17
Addendum A
Points Of Contact (POC)
Revision:  C-12, August 14, 2024
1.0  SPECIFIED AUTHORIZATION STAFF (SAS)
1.1  Army, Air Force, Navy, Marine Corps, Space Force, And Reserve/National Guard
•  For Congressional inquiries:
Defense Health Agency
7700 Arlington Blvd, Suite 5101
Falls Church, VA 22042-5126
•  For all other matters:
Defense Health Agency-Great Lakes
P.O. Box 886999
Great Lakes, IL 60088-6999
Telephone: 1-888-647-6676
Fax: (847) 688-6460
1.2  United States Public Health Service (USPHS) And National Oceanographic And Atmospheric Administration (NOAA)
Medical Affairs Branch
Beneficiary Medical Programs
5600 Fishers Lane, Room 4C-06
Rockville, MD 20857
Payment issues and Care Authorizations: (800) 368-2777
Fax: (800) 733-1303
1.3  Coast Guard
Medical Administration
USCG HSWL SC (MA-PA)
300 East Main Street
Norfolk, VA 23510-1000
Telephone: (757) 628-4379
2.0  UNIFORMED SERVICES HEADQUARTERS/SERVICE PROJECT OFFICERS
2.1  Army
HQ USA MEDCOM
HCD, Clinical Policy Services - Garcia Building
2748 Worth Road2273 Reynolds Road, Bldg 4025
JBSA Fort Sam Houston, TX 78234-6113
Telephone: (210) 295-7209466-7035
Unsecured Email: usarmy.jbsa.medcom.mbx.army-shcp@mail.mil
(Please note that email sent unencrypted can be vulnerable to unauthorized access.)
2.2  Air Force/Space Force
HQ USAFAFMRA SG3/4S
Chief, Medical Support Policy & Operations Support Division
7700 Arlington Blvd
Falls Church, VA 22042 (DHHQ, 4NW353 3NW268D)
Telephone: (703) 681-66367343, DSN: 761-66367343
Unsecured Email: dha.ncr.policy-comp-sup.list.afmra-sg3-opnsptdiv-hb-owners@mail.mil
(Please note that email sent unencrypted can be vulnerable to unauthorized access.)
2.3  Navy/Marine Corps
Bureau of Medicine and Surgery
HealthcareMedical Operations (M3B1M331)
7700 Arlington Blvd, Suite 5125
Falls Church, VA 22042-5125
Unsecured Email: USN NCR BUMED FCH VA Mailbox TRICARE Claims - Waivers
usn.ncr.bumedfchva.mbx.tricare-claims-waivers@mail.mil
(Please note that email sent unencrypted can be vulnerable to unauthorized access.
All Personally Identifiable Information (PII) and Health Privacy Protected Information should be sent using the AMRDEC Safe File Access System.)
2.4  Coast Guard
United States Coast Guard
Commanding Officer
Health, Safety, and Work-Life Service Center
Attn: Chief, Medical Administration Division
300 East Main Street, Suite 1000
Norfolk, VA 23510-9109
Telephone: (757) 628-4362
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