TRICARE Operations Manual 6010.59-M, April 2015Chap 11Communications and Customer Service (C and CS)Revision: C-138, May 21, 2024Section/Addendum Subject/Addendum Title1Education Requirements2Government Staff And Beneficiary Education 3Beneficiary, Congressional, Media, Beneficiary Counselling and Assistance Coordinator (BCAC), And Debt Collection Assistance Officer (DCAO) Relations4Inquiry Services Department - General 5Correspondence Control, Processing, And Appraisal6Telephone Inquiries7Allowable Charge Reviews8Grievances And Grievance Processing9Collection Actions Against Beneficiaries ATRICARE Logo