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TRICARE Operations Manual 6010.59-M, April 1, 2015
Supplemental Health Care Program (SHCP)
Chapter 17
Addendum A
Points Of Contact (POC)
Revision:  C-118, April 7, 2023
1.0  Specified Authorization Staff (SAS)
1.1  Army, Air Force, Navy, Marine Corps, Space Force, And Reserve/National Guard
•  For Congressional inquiries:
Defense Health Agency 7700 Arlington Blvd, Suite 5101 Falls Church, VA 22042-5126
•  For all other matters:
Defense Health Agency-Great Lakes P.O. Box 886999 Great Lakes, IL 60088-6999
Telephone: 1-888-647-6676 Fax: (847) 688-6460
1.2  United States Public Health Service (USPHS) And National Oceanographic And Atmospheric Administration (NOAA)
Medical Affairs Branch
Beneficiary Medical Programs
5600 Fishers Lane, Room 4C-06
Rockville, MD 20857
Payment issues and Care Authorizations: (800) 368-2777
Fax: (800) 733-1303
1.3  Coast Guard
Medical Administration
USCG HSWL SC (MA-PA)
300 East Main Street
Norfolk, VA 23510-1000
Telephone: (757) 628-4379
2.0  Uniformed Services Headquarters/Service Project Officers
2.1  Army
HQ USA MEDCOM
HCD, Clinical Policy Services
2273 Reynolds Road, Bldg 4025
JBSA, Fort Sam Houston, TX 78234-6113
Telephone: (210) 466-7035
Unsecured E-mail: usarmy.jbsa.medcom.mbx.army-shcp@mail.mil
(Please note that e-mail sent unencrypted can be vulnerable to unauthorized access.)
2.2  Air Force
HAF/SG3/4S
Operations Support Division
7700 Arlington Blvd, Falls Church VA 22042 (DHHQ, 3NW268D)
Telephone: (703) 681-7343, DSN: 761-7343
Unsecured email address: dha.ncr.policy-comp-sup.list.afmra-sg3-opnsptdiv-hb-
owners@mail.mil
(Please note that email sent unencrypted can be vulnerable to unauthorized access.)
2.3  Navy/Marine Corps
Bureau of Medicine and Surgery Medical
Operations (M331)
7700 Arlington Blvd, Suite 5125
Falls Church, VA 22042-5125
Unsecured email: USN NCR BUMED FCH VA Mailbox TRICARE Claims - Waivers
usn.ncr.bumedfchva.mbx.tricare-claims-waivers@mail.mil
(Please note that email sent unencrypted can be vulnerable to unauthorized access.
All Personally Identifiable Information (PII) and Health Privacy Protected Information should
be sent using the AMRDEC Safe File Access System.)
2.4  Coast Guard
United States Coast Guard
Commanding Officer
Health, Safety, and Work-Life Service Center
Attn: Chief, Medical Administration Division
300 East Main Street, Suite 1000
Norfolk, VA 23510-9109
Telephone: (757) 628-4362 or (800) 942-2422
Unsecured email: CGHBA@uscg.mil
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