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TRICARE Operations Manual 6010.59-M, April 1, 2015
TRICARE Prime Remote (TPR) Program
Chapter 16
Addendum A
Points Of Contact (POCs)
Revision:  C-92, July 14, 2021
1.0  Specified Authorization Staff (SAS)
1.1  Army, Air Force, Navy, Marine Corps, Space Force, And Reserve/National Guard (except Coast Guard Reserve)
•  For Congressional inquiries:
Defense Health Agency 7700 Arlington Blvd, Suite 5101 Falls Church, VA 22042-5101
•  For all other matters:
Defense Health Agency-Great Lakes P.O. Box 886999 Great Lakes, IL 60088-6999
Telephone: 1-888-647-6676 Fax: (847) 688-6460
1.2  United States Public Health Service (USPHS) and National Oceanographic And Atmospheric Administration (NOAA)
Medical Affairs Branch
Beneficiary Medical Programs
5600 Fishers Lane, Room 4C-06
Rockville, MD 20857
Telephone for Payment Issues & Care Authorizations: (800) 368-2777
Fax: (800) 733-1303
1.3  Coast Guard and Coast Guard Reserve
Medical Administration
USCG HSWL SC (MA-PA)
300 East Main Street
Norfolk, VA 23510-1000
Telephone: (757) 628-4379
2.0  Uniformed Services Headquarters POCs
2.1  Army
HQ USA MEDCOM
HCD Clinical Policy Service - Garcia Building
2748 Worth Road
JBSA, Fort Sam Houston, TX 78234
Telephone: (210) 295-7209
2.2  Air Force/Space Force
HQ USAF SG3S
Chief, Medical Support Policy & Operations
7700 Arlington Blvd, Falls Church VA 22042 (DHHQ, 4NW353)
Telephone: 703-681-6636, DSN: 761-6636
2.3  Navy/Marine Corps
Bureau of Medicine and Surgery
Healthcare Operations (M3B1)
7700 Arlington Blvd, Suite 5125
Falls Church, VA 22042-5125
Unsecured email: USN NCR BUMED FCH VA Mailbox TRICARE Claims - Waivers
usn.ncr.bumedfchva.mbx.tricare-claims-waivers@mail.mil
(Please note that email sent unencrypted can be vulnerable to unauthorized access.
All Personally Identifiable Information and Health Privacy Protected Information should
be sent using the AMRDEC Safe File Access System.)
2.4  U.S. Coast Guard
Commandant (CG-114)
U.S. Coast Guard
Attn: Health Policy Analyst/DHA Liaison
2703 Martin Luther King Jr. Ave SE
Washington, DC 20593
Telephone: (202) 681-8716
2.5  Army National Guard
NGB-ARS
111 South George Mason Drive
Arlington, VA 22204-1382
Telephone: (703) 607-7140
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