1.0 GENERAL
All TRICARE requirements regarding
Government/contractor interfaces shall apply to the TRICARE Overseas
Program (TOP) unless specifically changed, waived, or superseded
by the provisions of this section; the TRICARE Policy Manual (TPM),
Chapter
12; or the TRICARE contract for health care support services
outside the 50 United States (U.S.) and District of Columbia (hereinafter
referred to as the “TOP contract”).
Chapter
15 does not apply to the TOP contract.
2.0 Government/Contractor Responsibilities
2.1 The TOP contractor shall enter
into a Statement of Responsibilities (SOR) with each TRICARE Area
Office (TAO) Executive Director to
address region-specific issues and procedures, and with each MTF Director to
address region-specific issues and procedures. MTFs with oversight/control
of subordinate military clinics (a parent/child Defense Medical
Information System (DMIS) relationship) shall be addressed in a
single SOR between the parent MTF and the contractor. The model
SOR described in DD Form 1423, Contract Data Requirements List (CDRL),
located in Section J of the applicable contract, may be used as
a guide for the development of TOP SORs, or any other SOR format may
be adopted as long as all required components are addressed and
the format is mutually acceptable to the Government and the TOP
contractor.
2.2 Signed SORs shall be in effect
for the duration of the TOP contract or until the MTF or TAO and/or
TOP contractor determines a change is warranted. Minor updates (e.g.,
telephone number changes) should be annotated as changes occur).
SORs may be re-executed by the development of a cover sheet which
identifies any changes in processes/staff since the previous SOR
was signed. This cover sheet (with appropriate signatures) along
with any updated/revised attachments, will be accepted as a properly
re-executed SOR when submitted with the original SOR.
2.3 SORs shall identify MTF hours/days
of operation, to include any holiday or training days, and other
unique issues regarding MTF operation (e.g., inclement weather procedures).
The MTFs shall ensure that the SOR is updated as such changes occur.
2.4 SORs shall include a process
for ongoing, regular communication between TAOs, MTFs, and the contractor
regarding anticipated changes that may affect health care delivery
for TOP beneficiaries (e.g., deployments, increase/decrease in MTF
capacity and capabilities, change in troop strength/number of command
sponsored family member billets, etc.).
2.5 The TOP contractor shall immediately
notify the TAO Executive Directors
and TOP Office (TOPO) of any changes to telephone and/or fax numbers
for contractor facilities or key personnel.