1.0 GENERAL
All TRICARE requirements regarding
Government/contractor interfaces shall apply to the TRICARE Overseas
Program (TOP) unless specifically changed, waived, or superseded
by the provisions of this section; the TRICARE Policy Manual (TPM),
Chapter
12; or the TRICARE contract for health care support services
outside the 50 United States (U.S.) and District of Columbia (hereinafter
referred to as the “TOP contract”).
Chapter
15 does not apply to the TOP contract.
2.0 Government/Contractor Responsibilities
2.1 The TOP contractor shall enter
into a Statement of Responsibilities (SOR) with each TRICARE Area
Office (TAO) Director to address region-specific issues and procedures,
and with each MTF Commander to address region-specific issues and
procedures. MTFs with oversight/control of subordinate military
clinics (a parent/child Defense Medical Information System (DMIS)
relationship) shall be addressed in a single SOR between the parent
MTF and the contractor. The model SOR described in DD Form 1423,
Contract Data Requirements List (CDRL), located in Section J of
the applicable contract, may be used as a guide for the development
of TOP SORs, or any other SOR format may be adopted as long as all
required components are addressed and the format is mutually acceptable
to the Government and the TOP contractor.
2.2 Signed
SORs shall be in effect for the duration of the TOP contract or
until the MTF or TAO and/or TOP contractor determines a change is
warranted. Minor updates (e.g., telephone number changes) should
be annotated as changes occur). SORs may be re-executed by the development
of a cover sheet which identifies any changes in processes/staff
since the previous SOR was signed. This cover sheet (with appropriate
signatures) along with any updated/revised attachments, will be
accepted as a properly re-executed SOR when submitted with the original
SOR.
2.3 SORs shall identify MTF hours/days
of operation, to include any holiday or training days, and other
unique issues regarding MTF operation (e.g., inclement weather procedures).
The MTFs shall ensure that the SOR is updated as such changes occur.
2.4 SORs shall include a process
for ongoing, regular communication between TAOs, MTFs, and the contractor
regarding anticipated changes that may affect health care delivery
for TOP beneficiaries (e.g., deployments, increase/decrease in MTF
capacity and capabilities, change in troop strength/number of command
sponsored family member billets, etc.).
2.5 The TOP contractor shall immediately
notify the TAO Directors and TOP Office (TOPO) of any changes to
telephone and/or fax numbers for contractor facilities or key personnel.