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TRICARE Operations Manual 6010.62-M, April 2021
TRICARE Prime Remote (TPR) Program
Chapter 16
Addendum A
Points Of Contact (POCs)
Revision:  
1.0  SPECIFIED AUTHORIZATION STAFF (SAS)
1.1  Army, Air Force, Navy, Marine Corps, And Reserve/National Guard (except Coast Guard Reserve)
•  For Congressional inquiries:
Defense Health Agency
7700 Arlington Blvd, Suite 5101
Falls Church, VA 22042-5101
•  For all other matters:
Defense Health Agency-Great Lakes
P.O. Box 886999
Great Lakes, IL 60088-6999
Telephone: 1-888-647-6676
Fax: (847) 688-6460
1.2  United States Public Health Service (USPHS) and National Oceanographic And Atmospheric Administration (NOAA)
Medical Affairs Branch
Beneficiary Medical Programs
5600 Fishers Lane, Room 4C-06
Rockville, MD 20857
Telephone for Payment Issues & Care Authorizations: (800) 368-2777
Fax: (800) 733-1303
1.3  Coast Guard and Coast Guard Reserve
Medical Administration
USCG HSWL SC (MA-PA)
300 East Main Street
Norfolk, VA 23510-1000
Telephone: (757) 628-4379
2.0  UNIFORMED SERVICES HEADQUARTERS POCs
2.1  Army
HQ USA MEDCOM
HCD Clinical Policy Service - Garcia Building
2748 Worth Road
JBSA, Fort Sam Houston, TX 78234
Telephone: (210) 295-7209
2.2  Air Force
AFMOA/SGAT
2261 Hughes Ave, Suite 153 JBSA
Lackland, TX 78236-1025
Telephone: (210) 395-9220/9209
Fax: (210) 395-9292, ATTN: AFMOA/SGAT
Unsecured Email: usaf.jbsa.afmoa.mbx.sgat@mail.mil
(please note that email sent unencrypted can be vulnerable to unauthorized access)
2.3  Navy/Marine Corps
Bureau of Medicine and Surgery
Healthcare Operations (M3B1)
7700 Arlington Blvd, Suite 5125
Falls Church, VA 22042-5125
Unsecured Email: USN NCR BUMED FCH VA Mailbox TRICARE Claims - Waivers
usn.ncr.bumedfchva.mbx.tricare-claims-waivers@mail.mil
(Please note that email sent unencrypted can be vulnerable to unauthorized access.
All Personally Identifiable Information and Health Privacy Protected Information should be sent using the AMRDEC Safe File Access System.)
2.4  US Coast Guard
Commandant (CG-112)
US Coast Guard
Attn: Health Policy Analyst/DHA Liaison 2703 Martin Luther King Jr. Ave SE
Washington, DC 20593
Telephone: (202) 681-8716
2.5  Army National Guard
NGB-ARS
111 South George Mason Drive
Arlington, VA 22204-1382
Telephone: (703) 607-7140
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