1.0 General
1.1 The education
of TRICARE beneficiaries, TRICARE providers, and Military Health
System (MHS) staff shall be accomplished through a collaborative
effort between Defense Health Agency (DHA) and TRICARE contractors. This
collaboration ensures information and education about the TRICARE
Program, policies, health care delivery requirements, and changes
or additions to benefits are effectively provided. Educational activities
include research and analysis to determine targeted audience and
the provision of educational materials, and training programs and briefings
in accordance with
Section 2.
1.2 The contractor
shall submit contractor-produced educational materials to the Government
Designated Authority (GDA) no less than 60 calendar days prior to
distribution.
2.0 EDUCATION PLAN
2.1 The contractor
shall submit an Annual Education Plan, outlining how it intends
to inform and educate TRICARE beneficiaries and providers. For plan
submission requirements, see DD Form 1423, Contract Data Requirements
List (CDRL), located in Section J of the applicable contract. This
plan shall include evaluations of the effectiveness of contractor
education efforts, and the use of existing data (when available)
to shape education efforts.
2.2 The contractor
shall provide in the Annual Education Plan, the functions associated
with the deployment of Service Assist Team (SAT) After Action Report,
and Beneficiary Satisfaction Report regarding education presentations,
customer satisfaction, beneficiary services, beneficiary access
assistance, survey results, customer support hour usage, and SAT
after action reports.