1.0 General
All TRICARE requirements regarding
Government/contractor interfaces shall apply to the TOP unless specifically changed,
waived, or superseded by the provisions of this section; the TRICARE
Policy Manual (TPM),
Chapter 12;
or the TRICARE contract for health care support services outside
the 50 United States (US) and District of Columbia (hereinafter
referred to as the “TOP contract”).
Chapter
15 does not apply to the TOP contract.
2.0 GOVERNMENT/CONTRACTOR RESPONSIBILITIES
2.1 The TOP contractor shall enter
into a Statement of Responsibility (SOR) with each TAO Director
to address region-specific issues and procedures, and with each
MTF Commander to address region-specific issues and procedures.
MTFs with oversight/control of subordinate military clinics (a parent/child
Defense Medical Information System (DMIS) relationship) shall be
addressed in a single SOR between the parent MTF and the contractor.
The model SOR located in the corresponding Contract Data Requirements
List (CDRL) may be used as a guide for the development of TOP SORs,
or any other SOR format may be adopted as long as all required components
are addressed and the format is mutually acceptable to the Government
and the TOP contractor.
2.2 Signed SORs shall be in effect
for the duration of the TOP contract or until the MTF or TAO and/or
TOP contractor determines a change is warranted. Minor updates (e.g.,
telephone number changes) should be annotated as changes occur).
SORs may be re-executed by the development of a cover sheet which
identifies any changes in processes/staff since the previous SOR
was signed. This cover sheet (with appropriate signatures) along with
any updated/revised attachments, will be accepted as a properly
re-executed SOR when submitted with the original SOR.
2.3 SORs shall
identify MTF hours/days of operation, to include any holiday or
training days, and other unique issues regarding MTF operation (e.g.,
inclement weather procedures). The MTFs shall ensure that the SOR
is updated as such changes occur.
2.4 SORs shall
include a process for ongoing, regular communication between TAOs,
MTFs, and the contractor regarding anticipated changes that may
affect health care delivery (HCD) for TOP beneficiaries (e.g., deployments,
increase/decrease in MTF capacity and capabilities, change in troop
strength/number of command sponsored family member billets, etc.).
2.5 The TOP
contractor shall immediately notify the TAO Directors and TOP Office
(TOPO) of any changes to telephone and/or fax numbers for contractor
facilities or key personnel.