Back to Top Skip to main content

Health.mil: the official website of the Military Health System (MHS) and the Defense Health Agency (DHA)

Utility Navigation Links

TRICARE Operations Manual 6010.62-M, April 2021
Communications and Customer Service (C&CS)
Chapter 11
Section 3
Beneficiary, Congressional, Media, Beneficiary Counseling And Assistance Coordinator (BCAC), And Debt Collection Assistance Officer (DCAO) Relations
Revision:  
1.0  GENERAL
In meeting the contractor’s primary responsibilities to TRICARE beneficiaries and providers, it is necessary to respond to Congressional Offices or to BCACs, and DCAO who are intervening on behalf of a beneficiary or provider.
2.0  CONGRESSIONAL, BCAC, AND DCAO RELATIONS
The contractor shall provide written notification of the designated staff Points of Contacts (POCs) that include names, email addresses, and phone numbers to BCACs, and DCAOs who are intervening on behalf of the beneficiary or provider when carrying out a Congressional, BCAC, and DCAO relations programs within the geographical area of responsibility.
3.0  SPECIAL BCAC AND DCAO MEETINGS
The contractor shall provide representation to participate in the workshops where BCACs and DCAOs from the contractor’s region will be present in significant numbers.
3.1  The Government will provide at least 30 calendar days’ notice of such a requirement.
3.2  The Government will also outline the expected nature of the contractor’s participation.
- END -

Utility Navigation Links

DoD Seal

tricare.mil is the official website of the Defense Health Agency (DHA) a component of the Military Health System

TRICARE is a registered trademark of the Department of Defense (DoD), DHA. All rights reserved.

CPT only © 2006 American Medical Association (or such other date of publication of CPT). All Rights Reserved.

If you have a question regarding TRICARE benefits, please go to the TRICARE Contact Us page page.
If you need help with technical/operational issues, please go to the TRICARE Manuals Online Help page.

The appearance of hyperlinks to external websites does not constitute endorsement by the DHA of these websites or the information, products or services contained therein. For other than authorized government activities, the DHA does not exercise any editorial control over the information you may find at other locations. Such links are provided consistent with the stated purpose of this DoD website.

v4.11.8372.15705

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.