Communications and Customer Service (C&CS)
Chapter 11
Section 3
Beneficiary,
Congressional, Media, Beneficiary Counseling And Assistance Coordinator
(BCAC), And Debt Collection Assistance Officer (DCAO) Relations
Revision:
1.0 GENERAL
In meeting the contractor’s
primary responsibilities to TRICARE beneficiaries and providers,
it is necessary to respond to Congressional Offices or to BCACs,
and DCAO who are intervening on behalf of a beneficiary or provider.
2.0 CONGRESSIONAL, BCAC, AND DCAO
RELATIONS
The contractor
shall provide written notification of the designated staff Points
of Contacts (POCs) that include names, email addresses, and phone
numbers to BCACs, and DCAOs who are intervening on behalf of the beneficiary
or provider when carrying out a Congressional, BCAC, and DCAO relations
programs within the geographical area of responsibility.
3.0 SPECIAL BCAC AND DCAO MEETINGS
The contractor shall provide
representation to participate in the workshops where BCACs and DCAOs
from the contractor’s region will be present in significant numbers.
3.1 The Government
will provide at least 30 calendar days’ notice of such a requirement.
3.2 The Government
will also outline the expected nature of the contractor’s participation.
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