1.0 GENERAL
All TRICARE requirements regarding
Government/contractor interfaces shall apply to the TRICARE Overseas
Program (TOP) unless specifically changed, waived, or superseded
by the provisions of this section; the TRICARE Policy Manual (TPM),
Chapter 12; or the TRICARE contract for health
care support services outside the 50 United States (U.S.) and District
of Columbia (hereinafter referred to as the “TOP contract”).
Chapter 15 does not apply to the TOP contract.
2.0 Government/Contractor Responsibilities
2.1 The TOP contractor shall enter
into a Statement of Responsibilities (SOR) with each TRICARE Area
Office (TAO) Director to address region-specific issues and procedures,
and with each MTF Commander to address region-specific issues and
procedures. MTFs with oversight/control of subordinate military
clinics (a parent/child Defense Medical Information System (DMIS)
relationship) shall be addressed in a single SOR between the parent
MTF and the contractor. The model SOR described in DD Form 1423,
Contract Data Requirements List (CDRL), located in Section J of
the applicable contract, may be used as a guide for the development
of TOP SORs, or any other SOR format may be adopted as long as all
required components are addressed and the format is mutually acceptable
to the Government and the TOP contractor.
2.2 Signed SORs
shall be in effect for the duration of the TOP contract or until
the MTF or TAO and/or TOP contractor determines a change is warranted.
Minor updates (e.g., telephone number changes) should be annotated
as changes occur). SORs may be re-executed by the development of
a cover sheet which identifies any changes in processes/staff since
the previous SOR was signed. This cover sheet (with appropriate
signatures) along with any updated/revised attachments, will be
accepted as a properly re-executed SOR when submitted with the original
SOR.
2.3 SORs
shall identify MTF hours/days of operation, to include any holiday
or training days, and other unique issues regarding MTF operation
(e.g., inclement weather procedures). The MTFs shall ensure that
the SOR is updated as such changes occur.
2.4 SORs
shall include a process for ongoing, regular communication between
TAOs, MTFs, and the contractor regarding anticipated changes that
may affect health care delivery for TOP beneficiaries (e.g., deployments,
increase/decrease in MTF capacity and capabilities, change in troop
strength/number of command sponsored family member billets, etc.).
2.5 The
TOP contractor shall immediately notify the TAO Directors and TOP
Office (TOPO) of any changes to telephone and/or fax numbers for
contractor facilities or key personnel.