4.3 Tobacco
and Vaping Cessation
4.3.1 The
contractor shall ensure all TRICARE-eligible beneficiaries have
access to a toll-free quit line addressing tobacco and vaping, which
will provide support and evidence-based guidance regarding tobacco
and vaping use.
4.3.2 The
contractor shall ensure the tobacco and vaping quit line are available
at a minimum by telephone, chat and text.
4.3.3 The
contractor shall ensure the quit line is staffed with personnel
qualified to provide advice and counseling regarding evidence-based
approaches to quit tobacco and vaping use, including but not limited
to use of medication as part of tobacco and vaping cessation. For
reporting requirements, see DD Form 1423, CDRL, located in Section
J of the applicable contract.
4.3.4 The
contractor shall ensure quit line personnel utilize motivational
interviewing to assess stage of readiness for quitting and to encourage
quitting.
4.3.5 The
contractor shall inform all authorized providers (to include direct
care providers) and beneficiaries by their preferred means of communication
about the quit line and how to access those services at the start
of healthcare delivery and then at least annually for the duration
of the contract. This information shall also be provided to all
Markets/Military Medical Treatment Facilities (MTFs).
4.3.6 The contractor shall obtain
Government approval of all educational material related to the quit
line prior to use.
4.3.7 The
contractor shall provide a secure means for providers to notify
the contractor of beneficiaries who may benefit from the quit line.
4.3.8 The contractor shall monitor
claims at least quarterly for any beneficiary with a new diagnosis
of nicotine dependence and ensure that the quit line proactively
reaches out to any patient with a new diagnosis of nicotine dependence,
or who has been identified by a provider for support from the quit
line.
4.3.9 The
contractor shall provide quit line services at no cost to the beneficiary
and there shall be no limit to the number of times a beneficiary
may utilize the quit line.
4.3.10 The contractor shall report
quit line data to the Government. For reporting requirements, see
DD Form 1423, CDRL, located in Section J of the applicable contract.