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TRICARE Operations Manual 6010.62-M, April 2021
Appeals And Hearings
Chapter 12
Addendum A
Figures
Revision:  
Figure 12.A-1  Appointment Of Representative And Authorization To Disclose Information
(Reproduce Locally)
SAMPLE FORMAT
I appoint (Print/Type Name and Address of Representative) to act as my representative in connection with my appeal under 32 CFR 199.10, Appeal and Hearing Procedures. To avoid the possibility of a conflict of interest, I understand that an officer or employee of the United States (US), to include an employee or member of a Uniformed Service, an employee of a Uniformed Service legal office, a Market/Military Medical Treatment Facility (MTF) provider or a Beneficiary Counseling and Assistance Coordinator (BCAC), is not eligible to serve as a representative. An exception to this is made when an employee of the US or member of a Uniformed Service is representing an immediate family member.
I authorize the Defense Health Agency (DHA) to release to said representative, information related to my medical treatment, and if necessary, photocopies of any medical records which may be required for adjudication of my claim for TRICARE benefits.
I understand that the representative shall have the same authority as the party to the appeal and notice given to the representative shall constitute notice to the party.
This consent will expire upon the issuance of the final agency decision regarding my appeal; however, I reserve the right to withdraw this authorization at any time.
________________________
(Date)
___________________________________________
(Signature of Person Giving Consent)
Prohibition on redisclosure:
Further disclosure of information by the appointed representative may only be made in accordance with the provisions of the Privacy Act of 1974, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other applicable Federal law.
Figure 12.A-2  Appeal Summary Log, TMA Form 607
Description of Figure 12.A-2 - A picture of the TMA Form 607 (SF-135), Revision Jan 88, titled Appeal Summary Log.
Figure 12.A-2  Appeal Summary Log, TMA Form 607 (continued)
preparation of amount in dispute data
a.
Initial determination date
Enter date of the initial determination, which is usually the TRICARE Explanation of Benefits (EOB) date.
b.
ICN(s) of claims appealed
Enter the ICN of each claim being appealed.
c.
Billed charges
Enter total amount billed for this (these) claim(s).
d.
Allowable charges
Enter total allowable amount. For purposes of determining “amount in dispute,” include the amount which would have been “allowable” if the service/supply denied would have been payable.
e.
Amount denied
Enter the amount of the “allowable charges,” which were denied. Do not include any “allowable charge” reductions.
f.
Deductible amount
Enter amount of deductible, if any, applied to this (these) claim(s).
g.
Amount paid by other insurance
Enter amount of other insurance payment applicable.
h.
Amount paid by TRICARE
Enter amount actually paid by TRICARE on this (these) claim(s).
i.
Amount paid by cost-share
Enter amount actually to be paid by the beneficiary/sponsor. If other insurance covers the entire cost-share, enter Ø.
TMA FORM 607
REV. JAN. 88
Figure 12.A-3  Professional Qualifications, TMA Form 780
Figure 12.A-4  Letter To Proper Appealing Party When Review Has Been Requested By An Improper Appealing Party
An appeal in your behalf has been received from (Name of Person who requested Appeal). Under 32 CFR 199.10, (Name of Person), is not an appropriate appealing party, and, consequently, the request cannot be accepted as an appeal.
The TRICARE case file does not indicate that you have appointed anyone as representative to act in your behalf. Therefore, if you wish to appeal you have the following options:
a.  Appeal in your behalf.
b.  Appoint a representative who may request an appeal in your behalf.
If you intend to appeal in your own behalf or through a duly-appointed representative, the appeal must be received within 20 calendar days of the date of this letter or by the appeal deadline set forth in the initial determination notice (whichever is later).
An Appointment of Representative form is enclosed for your convenience should you wish to appoint a representative. Your correspondence should be addressed to:
(Contractor’s Name And Address)
Signature
cc:
Improper Appealing Party
Figure 12.A-5  TRICARE Appeals Process - Medical Necessity Denials
Description of Figure 12.A-5 - Flowchart depicting the TRICARE Appeals Process - Medical Necessity Denials.
Figure 12.A-6  TRICARE Appeals Process - Factual Determinations
Description of Figure 12.A-6 - Flowchart depicting the TRICARE Appeals Process - Factual Determinations.
Figure 12.A-7  TRICARE/Medicare Dual Eligible Appeal Process - Medicare Processes Claim
Description of Figure 12.A-7 - Flowchart depicting the TRICARE/Medicare Dual Eligible Appeal Process - Medicare Processes Claim.
Figure 12.A-8  Suggested Wording For Non-Expedited Written Appeal Notice (Including Factual Determinations)
SAMPLE FORMAT
If you are the TRICARE beneficiary, the non-network participating provider of care, or a provider of care, or if you are the appointed representative of one of the above, you may appeal this initial determination. Your request must be in writing, must be signed, and must be postmarked or received by (insert name of contractor, postal address, email address, and fax number) within 90 calendar days from the date of this decision. If you use the United States Postal Service (USPS), then the postmark or cancellation mark will be used as the date received. If you use a method other than the USPS or if the postmark is not legible, then the date of receipt will be the date your request was filed in our office.
Your appeal should include the following:
•  A copy of this decision.
•  Additional documentation supporting your appeal (however, due to the 90 calendar day submission deadline, do not delay your appeal pending receipt of additional documentation).
•  If additional documentation is expected but not yet received, include a statement describing the documentation expected and the anticipated date of receipt.
When appointing someone to represent you in the appeals process, be aware that officers and employees of the United States (US) are not eligible to serve as representation. This exclusion is to prevent a possible conflict of interest and includes: employees or members of the US military, employees or staff members of a Uniformed Service legal office, or Beneficiary Counseling and Assistance Coordinator (BCAC). This restriction is subject to exceptions in Title 18, United States Code (USC), Section 205. An exception is usually made for an employee or member of the US military who represents an immediate family member.
Upon receiving your request, all TRICARE claims related to the entire course of treatment will be reviewed.
Figure 12.A-9  Suggested Wording For An Appeal Of A Preadmission/Preprocedure Initial Denial Determination
SAMPLE FORMAT
If you are the TRICARE beneficiary, or the appointed representative of the TRICARE beneficiary, and are dissatisfied with this initial determination, you may request an expedited reconsideration. Your request must be in writing, must be signed, and must be postmarked or received by (insert name of contractor, postal address, email address, and fax number) within three calendar days from the date of this denial determination. A request for expedited reconsideration received after three calendar days but earlier than 90 calendar days will be treated as a non-expedited, or normal, reconsideration. If you use the United States Postal Service (USPS) to submit your request, then the postmark or cancellation mark will be used as the date received. If you use a method other than the USPS or if the postmark is not legible, then the date of receipt will be the date your request was filed in our office.
Your appeal should include the following:
•  A copy of this decision.
•  Additional documentation supporting your appeal (however, due to the three calendar day submission deadline, do not delay your appeal pending receipt of additional documentation).
•  If additional documentation is expected but not yet received, include a statement describing the documentation expected and the anticipated date of receipt.
When appointing someone to represent you in the appeals process, be aware that officers and employees of the United States (US) are not eligible to serve as representation. This exclusion is to prevent a possible conflict of interest and includes: employees or members of the US military, employees or staff members of a Uniformed Service legal office, or Beneficiary Counseling and Assistance Coordinator (BCAC). This restriction is subject to exceptions in Title 18, United States Code (USC), Section 205. An exception is usually made for an employee or member of the US military who represents an immediate family member.
Upon receiving your request, all TRICARE claims related to the entire course of treatment will be reviewed.
Figure 12.A-10  Suggested Wording For A Concurrent Review Initial Denial Determination
SAMPLE FORMAT
If you are the TRICARE beneficiary who is currently an inpatient in the facility, or if you represent the TRICARE beneficiary who is currently an inpatient in the facility, and if you are dissatisfied with the initial determination, you may request reconsideration. Your request must be in writing, must be signed, and must be postmarked or received by (insert name of contractor, postal address, email address, and fax number). Expedited requests must be submitted by noon of the day following the date of receipt of this denial determination. A request received after this deadline but earlier than 90 calendar days from the date of this denial determination will be accepted and processed as a non-expedited, or normal, request. If you use the United States Postal Service (USPS) to submit your request, then the postmark or cancellation mark will be used as the date received. If you use a method other than the USPS or if the postmark is not legible, then the date of receipt will be the date your request was filed in our office.
Your appeal should include the following:
•  A copy of this denial determination.
•  Additional documentation supporting your appeal (however, due to the noon submission deadline, do not delay your appeal pending receipt of additional documentation).
•  If additional documentation is expected but not yet received, include a statement describing the documentation expected and the anticipated date of receipt.
When appointing someone to represent you in the appeals process, be aware that officers and employees of the United States (US) are not eligible to serve as representation. This exclusion is to prevent a possible conflict of interest and includes: employees or members of the US military, employees or staff members of a Uniformed Service legal office, or Beneficiary Counseling and Assistance Coordinator (BCAC). This restriction is subject to exceptions in Title 18, United States Code (USC), Section 205. An exception is usually made for an employee or member of the US military who represents an immediate family member.
Upon receiving your request, all TRICARE claims related to the entire course of treatment will be reviewed.
Figure 12.A-11  Suggested Wording For Inclusion In A Reconsideration Determination In Which A Provider Is A Network Provider
SAMPLE FORMAT
“If you decide to proceed with the service or it has already been provided, and the service is provided by a network provider who was aware of your TRICARE eligibility, you may be held harmless from financial liability despite the service having been determined to be non-covered by TRICARE. A network provider cannot bill you for non-covered care unless you are informed in advance that the care will not be covered by TRICARE and you waive your right to be held harmless by agreeing in advance (which agreement is evidenced in writing) to pay for the specific non-covered care. If the service has already been provided when you receive this letter and it was provided by a network provider who was aware of your TRICARE eligibility, and if there was no such agreement and you have paid for the care, you may seek a refund for the amount you paid. This can be done by requesting a refund from (insert contractor name and address).
Include documentation of your payment for the care, by writing to the above address. If you have not paid for the care and have not signed such an agreement, and a network provider is seeking payment for the care, please notify (insert contractor name and address).
Under hold harmless provisions, the beneficiary has no financial liability and, therefore, has no further appeal rights. If, however, you agree(d) in advance to waive your right to be held harmless, you will be financially liable and the appeal rights outlined below would apply. Similarly, the appeal rights outlined below apply if you have not yet received the care or if you received the care from a non-network provider and there is $50.00 or more in dispute.”
Figure 12.A-12  Suggested Wording For A Non-Expedited Reconsideration Determination
SAMPLE FORMAT
If you are the TRICARE beneficiary, the non-network participating provider of care, or a provider of care who has been denied approval under TRICARE, or the appointment representative of one of the above, you have the right to request a (insert level of appeal). Your request must be in writing, signed, and postmarked or received by (insert contractor name, postal address, email address, and fax number or Appeals and Hearings Division, DHA, 16401 E. Centretech Parkway, Aurora, Colorado 80011-9066), within (insert number of calendar or business) days from the date of this decision. If you use the United States Postal Service (USPS) to submit your request, then the postmark or cancellation mark will be used as the date received. If you use a method other than the USPS or if the postmark is not legible, then the date of receipt will be the date your request was filed.
Your appeal should include the following:
•  A copy of this decision.
•  Additional documentation supporting your appeal (however, due to required submission deadlines, do not delay your appeal pending receipt of additional documentation).
•  If additional documentation is expected but not yet received, include a statement describing the documentation expected and the anticipated date of receipt.
Upon receiving your request, all TRICARE claims related to the entire course of treatment will be reviewed.
- END -

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