The contractor may elect to
provide a web site for beneficiaries to access information specific
to the contractor’s management of the TRICARE benefit. This web
site shall not merely duplicate beneficiary information contained
on the TRICARE web site (
http://www.tricare.mil).
Information posted on the contractor’s web site shall reflect the
“look and feel” of the TRICARE web site (
http://www.tricare.mil),
and shall be appropriately linked to information on that site. Information
contained on the contractor’s web site shall not substitute for
written or telephonic communication with the beneficiary if those
communication tools are in the best interest of the beneficiary.