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TRICARE Operations Manual 6010.59-M, April 1, 2015
Chapter 11
Communications and Customer Service (C&CS)
Revision:  C-24, May 18, 2018
Section/Addendum  Subject/Addendum Title
1
Education Requirements
2
Government Staff And Beneficiary Education
3
Beneficiary, Congressional, Media, Beneficiary Counseling and Assistance Coordinator (BCAC), and Debt Collection Assistance Officer (DCAO) Relations
4
Inquiry Services Department - General
5
Correspondence Control, Processing, And Appraisal
6
Telephone Inquiries
7
Allowable Charge Reviews
8
Grievances And Grievance Processing
9
Collection Actions Against Beneficiaries
A
TRICARE Logo
Figure 11.A-1  Requirements And Guidelines For The Use Of The TRICARE Logo
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